In this Dec. 20, 2017, file photo, a clerk reaches to a shelf to pick an item for a customer order at the Amazon Prime warehouse in New York.

What Happens to Our Online Returns

The Brian Lehrer Show | Sep 7, 2023

Online shopping increased during the pandemic, and a whole industry has sprung up that takes care of customer's returns—including the ones that can't be resold. David Owen, staff writer at The New Yorker, breaks down what happens to all the stuff we return.

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