Customer Entitlement in the Restaurant Industry

All Of It with Alison Stewart | Jan 12, 2021

Food & Wine restaurant editor Khushbu Shah joins us to discuss her recent article titled, “The Customer is Not Always Right." She writes that customer entitlement at restaurants is at an all-time high, making work unsafe and unbearable for many in the industry. We also take calls from listeners who work in the restaurant industry. 

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