Subway Clerks Work Outside The Booth

WNYC News | Jul 12, 2010

Subway riders at eight stations in Brooklyn and Manhattan saw something new today: an empty token booth painted red and a clerk with a burgundy jacket standing on THEIR side of the glass divider.

REPORTER: Today marked the first time transit authority's plan had been put to a rush hour test. At the Herald Square station, customer service agent Robert Carreras says the change should improve life for clerks as well as riders.

CARRERAS: The booth provides a barrier, where people think you're in a bubble and they can treat you any which way, now you're outside, you're in physical proximity of them, they actually ease off and become more relaxed.

REPORTER: The agents will not carry money or sell Metrocards. All stations with closed booths will also have open booths at other entrances.

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