When "Please Hold" is Music To Your Ears

Soundcheck | May 3, 2010
Call almost any customer service number, and you can expect to hear at least a few bars of classical music or Lite FM before an operator picks up. On today's show, why the music you hear plays a big role in whether you hang up... or keep holding. Also: From Durban, South Africa, veteran guitarist and songwriter Syd Kitchen.

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