The Art of Faking Sincerity

The Brian Lehrer Show | Mar 31, 2010
Blade Kotelly, creative director of interface design at Speechworks www.speechworks.com , the maker of Julie from Amtrak and author of The Art and Business of Speech Recognition: Creating the Noble Voice (Addison Wesley, 2003) and Julie Seitter, "the Amtrak lady," on virtual customer service representatives

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