John LaVallee

Commerce

Chase bank desperate for customers

I was at the Chase ATM in the Chrysler building on Wednesday and the "customer service" reps were staking out the lobby for potential customers. There was a woman next to me using the ATM with a non Chase card and the rep approached her in mid transaction to pitch her into opening a new account. He was standing over her shoulder pointing at the screen telling her she could save the $3 service fee AND give her $100. Clearly an invasion of personal space. She declined saying she had to be somewhere but he persisted almost dragging her into the office. I know that retail banking is getting competitive but these tactics are more aggressive than charity workers on the streets. This makes me want to change my bank to a credit union.

Chase Bank, 405 Lexington Ave