“Mamdani, Fix It!”: The TikTokification of 311

NYC NOW | Nov 11

Mayor Zohran Mamdani was elected as the first digital native to run City Hall, and now New Yorkers have found a new way to report what’s broken in their neighborhoods: filming a short video, tagging Mayor Mamdani, and asking him to come fix it. Sometimes, it works.

WNYC and Gothamist reporter Karen Yi fills in for Janae Pierre and meets Carolina Abreu, whose pitch black Bronx street got streetlights two days after her video racked up nearly 2 million views. Then NYU politics professor Joshua Tucker explains what’s behind the trend and where the limits are when a request goes from fixing a pothole to changing a policy.

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