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911 Call Center

WNYC News

Three Men Plead Guilty in Staten Island Convent Fire

Wednesday, March 18, 2015

The blaze had injured 2 nuns and exposed ongoing problems with the city’s 911 system, according to a WNYC investigation.

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WNYC News

A Tale of Two 911 Reports

Friday, February 06, 2015

The city's 911 emergency call system is facing scrutiny once again, and there are dueling sets of facts. But two reports agree: the system desperately needs fixing.

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WNYC News

More Changes Coming to City's Flawed 911 System — Soon

Friday, January 02, 2015

WNYC
A week after WNYC aired a story about the city's 911 problems, Mayor de Blasio called for a review. Here's the story and an update on what's been done so far.

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WNYC News

De Blasio Ends Embattled 911 System Overhaul

Monday, May 19, 2014

Mayor Bill de Blasio said he’s pulling the plug on the city's over-budget and behind-schedule 911 system overhaul.

The New York Daily News first reported that Deputy Mayor Anthony Shorris called for a suspension of the project in a letter to several city commissioners.

“This was really about, ...

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Transportation Nation

Human Error Blamed For 911 Delay in SUV Slay of 4-Year Old

Thursday, December 19, 2013

A damning report released by the city's investigative arm blames 911 personnel -- not a computer glitch -- for a four-minute delay in dispatching an ambulance to a traffic crash scene earlier this year.

Read More

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WNYC News

Officers Could Be Asked to Staff 911 Call Center

Wednesday, July 24, 2013

The city's new 911 call center has come under fire for so-called outages — and now adequate staffing is becoming a concern, police say.

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WNYC News

City Council Holds Hearing on City's 911 Glitches

Friday, June 21, 2013

New York City officials said Friday they will investigate the error that lead to a delay in responding to a car crash where a 4-year-old girl was crushed.

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WNYC News

City Close to Hitting 911 Response Goal

Friday, June 14, 2013

The city's goal of responding to serious medical emergencies in 10 minutes or less 90 percent of the time is close to success — but isn't there yet, according to a report released Friday by the Independent Budget Office.

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WNYC News

City's 911 Call Center Disrupted by 4th Glitch

Friday, May 31, 2013

The city's new 911 system was again disrupted overnight when some work stations went off-line in what is the the fourth computer glitch since new software was installed Wednesday, officials said.

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WNYC News

City's 911 Call Center Crashes Over Tech Snafu

Thursday, May 30, 2013

New York City rolled out a new 911 emergency call system on Wednesday, but a glitch took several computers offline for 12 minutes — leaving some operators at the city's main call center in Brooklyn to write notes by hand.

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WNYC News

Mayor Says Scathing 911 Audit Charge Is 'Stupid'

Friday, June 01, 2012

Mayor Michael Bloomberg says an audit on the city's 911 call system shows "a new level of intellectual dishonesty" by Comptroller John Liu.

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WNYC News

Bungled 911 Call System Redo Cost Taxpayers Millions, Audit Finds

Wednesday, May 30, 2012

One of the prime contractors selected to improve the city’s 911 call system overbilled taxpayers by as much as $163 million because of “severe mismanagement,” according to an audit by City Comptroller John Liu released Wednesday.

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WNYC News

City Council Questions Officials on 911 System

Tuesday, May 29, 2012

The city has been under scrutiny for its over haul of the 911 emergency dispatch system which has been plagued with cost over runs. The head of the department in charge of the system faced tough questioning during a budget hearing on Tuesday.

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WNYC News

Bloomberg: I Didn't 'Bother' to Read 911 Report

Tuesday, May 08, 2012

Mayor Michael Bloomberg is saying he "didn't even bother" to read a report by city-hired consultants that found New York City's overhauled 911 system plagued by delays and errors.

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WNYC News

911 System Beset by Delays, Errors: Report

Friday, May 04, 2012

An independent consultant brought in to assess the status of the city's 911 system determined the system is flawed because the NYPD, FDNY, EMS, and Office of Emergency Management are not effectively integrated. "New York City needs a unified strategic plan and agreement," stated the report from Winbourne Consulting LLC.

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WNYC News

Mayor Says He's Weighing Options After Judge Orders Release of 911 Review

Monday, April 09, 2012

Mayor Michael Bloomberg said Monday that the city is "studying our options" after a judge ordered them to release a consultant's review of its 911 system that the mayor has been fighting to keep private.

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WNYC News

Bloomberg on Potentially Damaging 911 Report: It's a ‘Working Document’

Tuesday, April 03, 2012

Mayor Michael Bloomberg sought to downplay a potentially damaging report on the city’s 911 emergency response system calling it a “working document.”

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WNYC News

City Officials Call on Mayor to Release 911 Study

Monday, April 02, 2012

Some New York City officials are calling on Mayor Michael Bloomberg to publicly release an independent review of the city's 911 system. His administration is fighting to keep the study under wraps.

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WNYC News

City's 911 Call System Redo Is a $2B Bungle: Audit

Wednesday, March 21, 2012

The Bloomberg administration's re-design of the city's 911 emergency call system is $1 billion over-budget and seven years behind schedule, according to a comprehensive audit of the project by City Comptroller John Liu.

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WNYC News

Emergency Responders Take 911 Calls Side By Side

Thursday, January 05, 2012

For the first time, emergency dispatchers from the NYPD, FDNY and Emergency Medical Dispatch services are in the same location and using the same technology to respond to 911 calls. The mayor touted this coordinated approach as a major milestone in the city's emergency call system, which has been in need of an overhaul for decades.

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