Streams

Metro GM Apologizes After Especially Bad Week On Red Line

Friday, November 15, 2013 - 11:19 AM

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Sign at the Silver Spring Metro station (Jay Mallin/flickr)

The head of D.C.'s transit agency is apologizing to Red Line riders for the delays this week which were unusually bad -- even by the standards of the oft-beleaguered Metro line.

"They suffered extraordinary delays, and for that I apologize," Richard Sarles says.

On Thursday morning, a train headed to Glenmont had brake trouble between the Fort Totten and Brookland stations. Other trains had to single track around it, but then a switch problem led to even longer delays of 30 to 40 minutes.

Wednesday morning a cable dangling from the tunnel ceiling at Woodley Park station caused trains to have to share a track for three hours — killing the morning commute.

"Our response time to this incident in terms of fixing the cause of it was not acceptable," Sarles says. He says if you got stuck in a major Red Line delay, you can contact Metro customer service for a refund.

Mayor Vincent Gray chimed in on Twitter with a six-part complaint.

The complete text of Sarles' apology, including his explanation for the problems, can be found on the Metro website.

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