Metro GM Apologizes After Especially Bad Week On Red Line

The head of D.C.'s transit agency is apologizing to Red Line riders for the delays this week which were unusually bad -- even by the standards of the oft-beleaguered Metro line.

"They suffered extraordinary delays, and for that I apologize," Richard Sarles says.

On Thursday morning, a train headed to Glenmont had brake trouble between the Fort Totten and Brookland stations. Other trains had to single track around it, but then a switch problem led to even longer delays of 30 to 40 minutes.

Wednesday morning a cable dangling from the tunnel ceiling at Woodley Park station caused trains to have to share a track for three hours — killing the morning commute.

"Our response time to this incident in terms of fixing the cause of it was not acceptable," Sarles says. He says if you got stuck in a major Red Line delay, you can contact Metro customer service for a refund.

Mayor Vincent Gray chimed in on Twitter with a six-part complaint.

The complete text of Sarles' apology, including his explanation for the problems, can be found on the Metro website.