A new coalition is calling on regulators in Albany to overhaul how New Yorkers get landline telephone and internet services.
Connect New York Coalition says the rules are outdated, service is expensive, and communications networks are vulnerable to natural disasters.
Susan Lerner of Common Cause, a good-government group, said Sandy exposed some of the system's flaws.
“Small businesses down in the lower part of the city were without telephone service at all. And they got what can only be described as the runaround,” Lerner said.
The PSC says it began a comprehensive review of communications guidelines in May.