Extended Land Line Outage Vexes Roosevelt Islanders

Sunday, November 10, 2013

About 900 Verizon customers on Roosevelt Island have been without land line phone service since last Thursday. It's the result of an accidental cable cut by a contractor on the island.

Verizon says it's distributing cell phones to customers who lost service and is working to fix the outage as quickly as possible. 

The Office of Emergency Management says as an alternate means of reaching 9-1-1, people should go to yellow call boxes on the street.

The disruption is affecting businesses. Kaie Razaghi, owner of Trellis restaurant, says his credit card reader won't work without a phone connection.

“I've lost a lot of money. People walk out because they don't have cash or people eat and then don't pay me because they don't have cash,” he said.

Verizon says most customers should hear dial tones again by Monday or Tuesday.


Julianne Welby


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Comments [1]

Beverly from Roosevelt Island

It's now 12/5/13 and the non-FIOS customers still have no phone line service. Almost a month. And, no, they did not hand out cell phones to us. They set up a tent where people could make calls and they left long ago. The are no longer even working in our neighborhood, but we still have no phone service.

Dec. 05 2013 09:13 PM

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