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City Council Approves New 911 Call Tracking

Tuesday, December 10, 2013

The city council has approved a bill requiring the FDNY to change how it tracks response times to emergencies. That bill came to the council after a four-year-old Manhattan girl was struck and killed by an SUV in June. It took an ambulance eight minutes to arrive after a call was made to 911.

The girl's mother, Sofia Russo, delivered emotional testimony before the council voted on the bill Tuesday.

"It means even though my child died, she didn't die in vain, because as a result this change is happening," she said.

The city already changed is protocol to calculate response time. Previously, it was calculated from when a 911 operator transferred a call to a dispatcher. Now, it is calculated from when a call is made.

The legislation voted on by the city council Tuesday codifies the switch.

There was a four-minute delay in dispatching an ambulance to four-year-old Ariel Russo. It took another four minutes for the emergency vehicle to arrive. Her family is suing the city for $40 million dollars over the delay.

With The Associated Press

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