Security Guard Industry Plagued With Problems

WNYC News | Jul 12, 2010

There is an increasing reliance on private security guards to take on the role of protecting both public and private facilities. While these guards rarely carry guns- they are asked to be on the front line for any contingency that comes up: natural disaster, medical emergency or another terrorist attack. But experts say the industry is plauged with problems, from inconsistent training to problems with pay and benefits, some of which are alleged even against the guard service the city relys on to protect many city buildings -- Tristar Patrol Services. WNYC's Bob Hennelly has been investigating concerns raised about Tristar, and reports on how the issues reflect the private security industry.

REPORTER: Rush hour at the Staten Island Ferry Terminal in Lower Manhattan. Hundreds of commuters and tourists mill around waiting. A US Coast Guard sign warns passengers: "Your entry is conditional on submission to screening." But there is no formal pass through security. A dozen guards are scattered around the perimeter. They work for Tristar.

TRISTAR GUARD: Basically you know make sure when the boat comes in there you make sure that nobody that unauthorized goes into the area and make sure that they go out the right way.

REPORTER: Tristar guards like this one provide security for city buildings and facilities throughout the five boroughs.

This guard and dozens of others interviewed by WNYC complained that they go for months and longer without receiving vacation pay, sick time and other benefits called for in their collective bargaining contract with Tristar. The guards did want to have their names used for fear of loosing their jobs.

Allan Companion is the attorney for the guard’s union –Allied International.

Companion says the guard company must pay what the city defines as the prevailing wage to its’ guards , which just this month was raised to $10. In addition the firm must kick in one dollar and fifty cents to cover benefits, the union’s health and welfare fund and union dues. Companion says Tristar has been consistently delinquent in meeting its’ obligations.

COMPANION: We filed a lawsuit in 2004 because Tristar had failed to make timely contributions …to the Allied Health and Welfare plan and they had failed to remit dues to the union after they had withdrawn them, or withheld them from employees paychecks which they were required to do they did not turn those dues over to allied in essence that is stealing from the employees.

REPORTER: In 2005 the union says it got over 2,800 delinquent payments alone for back vacation and sick time out of Tristar. The New York State Department of Labor is investigating as is New York City Comptroller Bill Thompson.

Tristar’s lawyer Bob Costello scoffed at the use of the word stealing, noting that public contracts are plagued by bureaucracy that result in month of delays in payment to all parties involved, including to vendors like Tristar.

The Department of Citywide Administrative Services, responsible for administering the Tristar contract says these issues are between the guard company and the union.

A veteran Tristar guard says the situation is demoralizing.

TRISTAR GUARD: I feel that my dignity and my self-respect have been diminished you know. I have nothing to show for my children while these guys in the office can go to the Poconos, to Great Adventure and have a great time and still have something to show for themselves as I am still struggling waking up early in the morning and coming over to work, for what peanuts?

REPORTER: Yet Tristar guards, have something going for them 90 percent of the City’s 63,000 private security guards don’t, a union. According to a labor analysis of the industry city wide from the Community Service Society guards make poverty level wages and have no health care benefits.

David Jones, CEO of the Community Service Society, which studies poverty at a press conference.

JONES: And this report goes directly to our mission because virtually every worker we are talking to are a member of the working poor of the city of New York. And they are primarily people of color and that is what this all about……and their median wage is 10 dollars an hour which is abysmal in this City of New York. Anyone who pays there rent and recognizes how much things cost in the City of New York recognizes you can’t survive.

REPORTER: As part of the Community Services Society’s research they interviewed 38 private guards who protect high profile commercial office space in Manhattan. Complaints about inadequate training were common. Guard anxiety about inadequate training is well founded according to several independent experts.

There are no federal standards for security guards and standards vary from state to state.

According to the non-partisan Congressional Research Service training for private guards in the US ranges from zero to 4O hours while in Europe required training can run over 2OO hours.

NYPD police veteran Nick Casale is now a counter-terrorism expert with a national private corporate practice.

Casale says despite the increase in responsibility post 9-11 private contract guards are poorly paid and trained.

CASALE: The average security guards receives nationally about 22,OOO dollars a year. About 22 states require some form of training and licensing but there are no education requirements for security guards and there is no counter-terrorism participation in case an event were to occur or what to look out for that suspicious person. There are no national standards and only about 16 states require background investigations and that is pretty appalling now that we are four years after 9-11.

REPORTER: Low pay and no benefits can lead to high turnover as high as 300 percent a year and that can make even so called secure places vulnerable.

CASALE: One of the key elements to any counter-terrorism plan is internal security. You want to know who your security guards are as well as you want to know who your contractors are. The underbelly of critical infrastructure protection is very simply the security guards the people who have routine non-obvious interaction with the facility.

REPORTER: Earlier this year, close to 2,OOO private security guards held a union rally organized by 32 BJ, the Service Employees International Union outside the Empire State building.

This is a national kick-off of an organizing drive that hopes to link the economic plight of the nation's private guards with a push to professionalize an industry that is expected to have 1.3 million employees by 2012, three times the size of the standing US Army.

Union organizers say Copstat, the firm that guards the Empire State building, pays poverty wages and provides no health benefits.

Copstat did not return several calls for comment. Empire State Building property managers say they are more than satisfied with Copstat’s performance. Copstat employee John Hyman, father of five, nervously addressed the rally.

HYMAN: I secure a landmark building and I find it very aggravating to know that at the end of the week I will bring home a paycheck that is less than 3OO dollars after taxes. New York City is a costly city. I have to pay rent, buy food, pay bills and it is hard to do with such less pay. To top it off Copstat does not provide me with any medical insurance.

REPORTER: To be fair private guard companies function in an intensely price competitive marketplace where both prospective government and private sector clients often must pick the lowest bid

But the move to train and professionalize America's fastest growing Army has won some coverts locally. Last year Mayor Michael Bloomberg joined Police Commissioner Ray Kelly and 32 BJ leadership to unveil an innovative counter-terrorism training program for private guards.

MAYOR BLOOMBERG: The attack on the World Trade Center and our response in the years since has taught us many things about the threats and dangers we now face from all over the world. More specifically 9/11 taught us that our office buildings, which are powerful symbols of the opportunities and the idea that are nation stands for represents prime targets for anybody looking to destroy our freedoms.

REPORTER: Yet in the year since the owners of only 44 buildings were willing to go the extra mile and pay their guards to take the NYPD training. Tristar Patrol Services, New York City’s principal private guard contractor, was not among them.

For WNYC I am Bob Hennelly.

Security Contractor Subject of State Investigations

Top Stories From Gothamist

Huge piece of debris smashes onto busy Manhattan expressway

Mamdani orders probe of Bellevue over man's release hours before Chelsea killing

2 NJ residents exposed to hantavirus that caused cruise ship outbreak

How to Avoid Sneaky Phishing Scams

Justice for Epstein Victims Through NYS

New Doc Celebrates NYC's Weird and Wild Public Access TV Experiment

YOU ARE ONLINE