Car? What Car?
Wednesday, April 29, 2009
New York, NY —
Are you getting robo calls, warning you that your car warranty is about to expire and you don't even have a car? Everyone at WNYC has been getting them. Turns out Verizon Wireless has reached a settlement with two telemarketing companies that have been offering alleged extensions of car warranties. The settlement bars the companies from calling cell phone customers. But it doesn't mean the persistent calls will stop. Verizon Wireless General Counsel Steven Zipperstein says customers need to be vigilant and keep the complaints coming.
ZIPPERSTEIN: Try to get as much info as they can about the caller. Record the date, the time, the name of the person they spoke to and then give us a call so that we can pursue this on their behalf.
Speaking earlier today on the Brian Lehrer Show, Zipperstein said the calls started last year.
Typically, the pre-recorded voice encourages people to press "1" for more information. If they do, they're connected to an operator who asks for the make and model of the car. But if the operators are asked for information about the company offering the policy, they hang up.