Patricia T. O’Conner

Have you ever bought a computer or piece of furniture - only to be so confused by the instruction booklet that you couldn't figure out how to put it together? Today word maven Patricia T. O’Conner talks about badly written instructions, and what makes them so confusing. Call 212-433-9692 or post a comment on the use and misuse of the English language.

If your question isn’t answered on air, you can email Patricia directly by going to her website,, and clicking on "write us."

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Weigh In: What are the most confusing instructions you've ever received?