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City's 911 Call Center Disrupted by 4th Glitch

Friday, May 31, 2013

The city's new 911 system was again disrupted overnight when some work stations went off-line in what is the the fourth computer glitch since new software was installed Wednesday, officials said.

Twenty dispatchers' screens went off-line for 2 minutes at 7 p.m. Thursday night, police said. That comes on the heels of a 16-minute disruption a day earlier — also at the city's main 911 call center at Jay Street Metrotech in downtown Brooklyn.

"There are a few bugs in the system," Mayor Michael Bloomberg said Friday on his weekly WOR radio show. "We'll fix them and they'll be more. Every computer system has bugs in it there's none that does not."

The city is switching to a system that integrates the NYPD and FDNY. A spokesman from the mayor's office says the outages have not affected the public.  

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