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City's 911 Call Center Crashes Over Tech Snafu

Thursday, May 30, 2013

I'm a phone phone

New York City rolled out a new 911 emergency call system on Wednesday, but a glitch took several computers offline for 12 minutes — leaving some operators at the city's main call center in Brooklyn to write notes by hand.

Operators who clicked a "refresh" button on their machines inadvertently sparked a rebooting process that took them off-line, city officials said.

No calls were lost during that time, according to Paul Browne, NYPD spokesman.

The new 911 system comes after years of missed deadlines and cost overruns on upgrades to the city's emergency systems.

On September 11, the call center was overwhelmed and the city began developing plans for a re-design.

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