Four Minutes with…Jack Dorsey

Wednesday, May 08, 2013 - 05:00 AM

When he was 14, Jack Dorsey, a co-founder of Twitter, worked as a barista at his mother’s café in St. Louis.

Dorsey recalls that to take a credit card payment, he had to consult a rate sheet, and then slide the customer’s card through a “knuckle-buster” imprinter. It all seemed like too much effort.

“And meanwhile this person’s cappuccino is getting cold…It did bug me,” Dorsey said.

Years later, Dorsey co-founded Square, a card-reader technology that challenges the dominant card-processing companies by taking payment through smartphones and tablets.

But Square isn’t stopping there.  It is now challenging the makers of restaurant “point-of-sale” software with a new application, Square Register, that allows businesses to take and modify customer orders through the same Square interface.

“Internet companies and e-commerce has all this analytics about what people are doing on their sites,” Dorsey said, adding that restaurants should be able to see the same kind of real-time information.

“So they can make decisions about – I need to move the biscotti jar over here because if I do, I sell more biscotti. I can see it in the data,” Dorsey said.






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