How Hundreds of Passengers Got Stranded in D.C. Metro Fiasco
Thursday, February 14, 2013 - 04:13 PM
(Washington, D.C.) The Washington Metropolitan Area Transit Authority says miscommunication among emergency responders contributed to the January 30th fiasco on Metro's Green Line that left hundreds of passengers stranded on dark, overheated trains, while others 'self-evacuated' into tunnels.
A formal report on the incident was presented at the transit agency’s board meeting Thursday, and it recounts what happens when two packed Green Line trains heading outbound toward the Anacostia station in Southeast D.C. shortly before 4:30 p.m. ran into a problem. A malfunctioning electrical insulator was smoking, so the trains had to be single-tracked around it -- a fairly routine procedure. But what happened next was not.
“Due to a miscommunication between Metro transit police officials and their liaison in the rail control center, police on the platform at Anacostia were unaware of the planned train route, and when they saw the train lights coming in on Track 2 believed there was an immediate life safety threat to the track personnel repairing the insulator,” said Dave Kubicek, Metro’s deputy general manager of operations. He presented a report, entitled "Green Line Incident, Anacostia," (pdf) at the transit agency’s board meeting Thursday.
So police shut down the power to the third rail -- causing the two rush hour trains to stop in the tunnel, the first not far from the Anacostia platform. A short time later, Metro was ready to turn the power back on. Except: “They received reports of self-evacuations and determined it was no longer safe to restore power or move the trains,” Kubicek said.
Metro’s report says the last of the stranded passengers were de-boarded at Anacostia an hour and 20 minutes after power was lost -- but not before experiencing hellish conditions. "Several medical emergencies were reported to the operator via the intercom, mostly
related to heat and stress. However, one passenger had a seizure and the operator rendered aid to her," reads a section of the report.
The investigation found that the agency’s response to the trains “was faster than in prior incidents and improvements were evident in several key areas of emergency response.” Some Metro board members said the most dangerous aspect of this episode was the decisions by passengers on both stranded trains to escape and walk down the tunnels against the wishes of the train operators. On the train further from the platform, the report says “one passenger challenged the operator by demanding information about when power would be restored. Against the operator’s urging, this passenger and others began self-evacuating.”
Metro also reviewed its attempts to communicate with stranded passengers during the incident and found many passengers were frustrated with incomplete information. While Metro staff sent out 79 service update Tweets, and one of the train operators was commended, the report also found "Metro officials on the scene who failed to make their presence known to customers throughout the train (and) made inadequate announcements to share information with passengers."
The incident forced Metro’s General Manager to issue an apology to customers via email. Among the investigation’s recommendations is to reinforce proper procedures for transit police after the activation of an Emergency Trip Station, which can shut down third rail power in the area of a mechanical problem.
Read the report here.
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