Private Company Cemusa Doing Poor Job Maintaining Public Bus Shelters in NYC

Wednesday, July 11, 2012 - 04:06 PM

In 2006, New York inked a two decade privatizing city bus shelters, sidewalk sheds, city benches and even sidewalk newstands. The Spanish company Cemusa would take on the cost of building them and earn back the money through advertising. This kind of deal is growing more popular around the country as municipal governments shy away from capital spending, and business operations like ad sales on public property. Today, an NYC audit finds bus shelter maintenance lacking. This little case study reveals the mixed bag that can come from outsourcing city functions to private companies.

New Yorkers will attest the new glass and steel street furniture is slick, sightly and a needed update over the previous generation (even if critics do lament how NYC must suffer the same shelters as other countries received.) According to the NYC Comptroller's Office audit they aren't being kept clean enough: "we lack reasonable assurance that the bus stop shelters are serviced in accordance with Cemusa’s franchise agreement."

The 20-year deal requires Cemusa to design, construct and maintain 3,300 bus stop shelters, 330 newstands along with a few pay toilets and other non-adverting-friendly structures like benches. The advertising value is estimated at $1.3 billion. Many urban advocates are wary of these long term franchise deals for public revenue sources, particularly after Chicago sold off parking meter rights at a near fire sale price, and Houston cannceled an agreement to run red light cameras.

To keep Cemusa honest, the agreement with the NYC Department of Transportation has some pretty specific requirements: 'Each bus shelter must be cleaned and inspected twice a each week on non-consecutive days' for instance. There are set time frames for making repairs, for reporting damage, all the fine print you'd expect the City to want so they can cry foul if maintenance goes south.

But here's the thing: Cemusa subcontracts the work to other companies. That's permitted under the agreement. Those subcontractors aren't doing their jobs well according to the audit. The audit finds "insufficient evidence" that electrical inspections were carried out as reported, that cleaning was not on schedule, and that reporting and repair of damage was slower than required.

This is not to say the shelters are deathtraps crumbling on straphangers' heads. Simply that, when a private company manages public space, they too, leave it dirty sometimes, just like the DOT did when they managed bus shelters.

Cemusa agreed to five of the eight recommendations, and the DOT had no comment. How they respond and what reforms come will be another data point in our passive study of how alternative models function for updating our civic spaces.


Comments [2]

One RN many shoes

Bus shelter Marsh Av, Windham Loop, SI, vandalized last night. Very unsafe. Shards everywhere. DOT says 7-10 days to repair. Unacceptable

May. 18 2014 11:55 AM

Just had the bus shelter shattered into shards all over sidewalk and street in front of medical office building. Was told Cemusa has 8 days to do something about problem. No one interested in taking action despite the danger to pedestrians. It's an accident waiting to happen.

Oct. 08 2012 07:39 PM

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