(Alec Hamilton -- New York, NY, WNYC) One month after the city launched a program to let disabled passengers use cellphones to hail a taxi, some riders say there aren't enough available cabs.
The Accessible Dispatch program allows riders to use phone, text or app to summon one of the city's wheelchair-accessible taxis. There are over 13,000 yellow cabs in New York City, but only 233 of them have ramps.
Anne Davis is on the board of the Center for Independence of the Disabled. She said when demand is low the service is pretty good, but as the day progresses delays tend to grow. "Sometimes you can get a taxi within minutes," she said, "(but) one of my friends waited two and a half hours in the rain. The major problem with the system is that there aren't enough taxis."
According to the program's website, "if the closest available taxi does not accept the job within 120 seconds, the job request automatically jumps to the next closest available cab — and so on, until the job is accepted by a driver."
NYC Taxi and Limousine Commission chairman David Yassky said an effort to put another 2,000 accessible cabs on the streets is currently held up in court as part of the five-borough taxi plan. But he said service has improved.
"We're getting somebody a wheelchair accessible taxi in average of about 20-25 minutes," said Yassky. "We've never done that before. That's really good."
The system is operated by Connecticut-based Metro Taxi and uses GPS to locate and dispatch the nearest accessible cab. Rides must originate in Manhattan.