Peabody award–winning journalist Andrea Bernstein is Senior Editor for Politics & Policy for WNYC News. She has previously served as Metro Editor, Political Director, Director of Transportation Nation, and Senior Reporter.
Staten Island To Get Real Time Bus Info By End of the Year
Thursday, February 03, 2011 - 06:34 PM
(Andrea Bernstein, Transportation Nation) It's hard to think about next Christmas before Valentine's day, but the MTA says Staten Islanders will get a Christmas present in 2011 -- real time bus information on all 900 of their buses by the end of 2011.
The MTA is currently piloting such a program on its B63 bus. in Brooklyn. (For details on that pilot, including where to get the information, check out Transportation Nation's story on the program here.) Small field tests of that pilot show the information to be accurate, though right now, you either have to know the code or go to the website mta.info/bustime, enter B63, choose a direction, and then find your stop. In the near future, the MTA says, placards at each stop will give text number codes riders can enter.
Real time information enables riders to plan trips, to stay inside in inclement weather until shortly before a bus arrives, or to make decisions about whether to take a bus, walk, or pursue another mode of transit. It's improved customer satisfaction -- even in a time of service cuts and fare hikes -- in Boston, Chicago, and other cities.
The MTA says once all of Staten Island is outfitted, it shouldn't be too long before the rest of the city's 6000-bus fleet gets buses, but it isn't giving an exact date for the other four boroughs.