(San Francisco – KALW) The city of Oakland issued 356,000 citations last year. That’s nearly 1,000 a day. Even counting repeat offenders, that’s a lot of angry citizens, and they are not shy about saying so: the office has a whole Yelp page devoted to bashing it. But this seemingly vast and hated bureaucracy? It’s actually only 14 people – total. Mitchell and her fellow cashier are the only two staff who work the windows. Which means that with a few exceptions, they’re the only ones dealing with the ticket-paying public, day in and day out.
Listen in with Casey Miner at KALW News.