Award–winning journalist Andrea Bernstein is the Metro Editor for WNYC News. She has previously served as Political Director, Director of Transportation Nation, and Senior Reporter.
You can finally file a claim for a lost or stolen card on the world wide web.
Until today, if your Metrocard was lost or stolen, you had to call the NY Metropolitan Transportation Authority. Once you got through to a person, that person would take your information, including when and where you bought the card, your credit card number and address, and they'd send you a new one. If you called after hours, you would have to leave your number and wait for someone call back.
Since pretty much no one calls anymore, that was kind of, um, crazy.
Okay, there's another way to replace a Metrocard. Go to a subway station and locate the token booth clerk--not always easy, especially at a large station--and ask for a card replacement form. You then have to fill out the form, find a stamp and remember to put it in a mailbox.
Now, you can do all it online: efixmetrocard.mtanyct.info
Oh, by the way, the actual train that runs through Silicon Valley, aka the CalTrain? You can't pay on board. So, you see. Even the Silicon Valley train could use a bit of updating.