Photo credit: @julesdwit.
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I wonder if Lee is related to Ken Sander.
MASS TRASH IT
Subway trains tank,
Now cards from the bank--
Turkeys of a feather
Anyone can complain all day, but what is being done to help come up with solutions. Instead of looking to your non-MTA riding board members, look to your actual customers for solutions rather than complaints. I think the MTA would get some insight from the people that actually utilize the system.
I would willingly pay more for a fare if I could see a benefit and change in service across the board. It's obvious that New Yorkers feel that their MTA fares are not being used to make service better. Improve customer service (especially with the booth service), clean up stations, give EVERY LINE the same type of trains and clean conditions.
The old saying: You get what you pay for...why should New Yorkers pay more for the same?
#86Thanks I thought that is what I heard too.He deserves 10,000 x 10,000 po'd e-mails, we should have - in NY staffed by NYers a central place for mta e-mails to be answered, train all those token booth operators that are no longer in booths and nowhere to be found
I heard his email address - it was
Please test the air quality in subway stationsespecially in summer. The hot air stinks oftoxic chemicals heated up, especially in stations with no air coming in like the F, 1-2-3, A-C-E. What is in this stew and how is it effecting our short and long term health? I cough and have a sore throat by the time I get to or from anywhere.
The G train is an abomination in service, short trains hardly come, conductors leave people running as they try to run to catch it yet it services the most newly populated area of Brooklyn--Greenpoint to Ft. Greene. Fix the G!!!!!
Lokk at the Hoyt-Schemerhorn station! It looks like a Dante view of Hell.
Another complaint: When will the testing of the L.E.D. signs posting the number of minutes for the next two arriving trains on each track be completed? For now, they are only on the L line, and they've been testing them for months; even now, after all this time, they still do not work perfectly. London had these signs throughout their system 20 years ago (and theirs worked much better!). Why did the MTA choose this particular system rather than the already time-tested system that the London Underground has? And when will the MTA's signs be implemented throughout the system?
I am sure he mumbled his e-mail because he knows at least 100,000 people listen to Brian and will be sending him p.o. e-mails and nasty e-mails.
I can tolorate little trash, delays, no announcements.
I will not tolorate a fare rise.
I will not accept Sanders cronies making over 6 figures and doing nothing - [cronies=management=buddies] they have to go.
I am with the mayor Bloomberg on this, and the mayor should have control of the NYC TA just like the board of education.
I'm seconding another listener's complaint that "conductors on the express & local trains can't wait 30 seconds for riders to make connections" when both trains are in the station or when one is about to come into the station. Too many times I've been on an express train that comes into a station and the local train is just leaving, leaving in the lurch me and other riders who wanted to transfer to the local. Surely, the train schedule can accommodate another 30 to 60 seconds for riders to switch trains across the platform. Often, the train that left "on time" ends up sitting in the next station for an extra 3 to 5 minutes. What possible reason can there be to stick to a fixed schedule that so obviously does not work? It certainly does one thing well: it inconveniences most subway riders.
Q: anyone but me notice how Lee Sander mumbled when it came time to provide us with his e-address...?
Q: anyone but me notice how Lee Sander mumbled when it came time to provide his e-address...?
How efficient is the MTA? Can Brian do a show to compare all the financial and performance statistics with other major public transportation system in the world?
We can compare NYC to London, Paris, Tokyo etc...
Cost per rider? On-time performance? Rider per system? Distance traveled per rider? Average time per trip? Average wages per worker? User contribution vs. government funding in a system?
it's not getting over to the East Side, it's the densest neighborhood in NYC trying to get to work.
A 25 minute ride now takes me 45 minutes because I have to wait for 3-4 trains to go by before I can get a train that lets me on.
Thank you to Brian for bringing on Mr. Sanders and putting him on the hot seat and for bringing awareness.
Alright enough with the 2nd ave subway. It is not need nor will it ever be needed. If you have to get to the east side just walk it is not that far.
Kudos to Brian for his followup on Mr. Sander's slap at the Straphangers' methodology. This is becoming a kneejerk attack on any study by those who would insulate themselves from whatever the study might conclude.
Brian did the right thing by immediately asking what was wrong with the methodology.
In this case, it was quite odd. Mr. Sander kept crowing about the improvements on the F and L lines, which the study agreed with. But his only criticism of the study what that it was biased in favor of the F and L.
Brian might, therefore, have pushed further and asked, "Other than bias in on the F and L lines, what other problems do you have the with the methodology." But I think that the emptiness of the criticism was already quite clear, and the segment was limited by the Governor's press conference. In the future, I hope that Brian -- and the entire rest of the media -- pushes back further against this line when it is used by others.
Methodology is important, and we want to make sure studies are well designed. But deflecting discussion of substance should not simply be accepted. On the other hand, real methodological issues *should* be brought to people's attention.
I am very glad that Brian seems to understand this.
I love the subway. I support the subway. The city and state should put more dollar into the system to reduce congestion.
More people commute into the city with subway, LIRR, Metro-North, and Port Authority than cars. New York and New Jersey need to put more money into public transit. Manhattan need congestion pricing.
Also, more to the point: The MTA needs to be purged, restructured and changed just the way the Board of Education was transformed into the Department of Education. The system is a mess. Hirings are based on nepotism. And the staff is bloated.
I have the deepest respect for the guys on the ground running the system. I have ZERO respect for the utter waste of space known as MTA management.
Audit and purge the agency and don't give an inch until things get cleaned up. And idealistic hope, but it's sick to hear about these fare hikes.
What 24 hour service. That is only midtown. If you live in the boroughs after 1am there is no train until 5am at best in the bronx there is no train on the #5 after 10 pm.Second - there needs to be more than 1 sign per car telling what train you're on. I ran down the step jumped on a train that looked like a D and was an Aand Last if you put up a timetable stick to it. I tried to follow the #11 bus in Manhattan posted schedule - disaster.In this world of internet - where do you e-mail complaints to the MTA
Do you live in Inwood??? Your BX12 comment right before the guv's press conference seems to indicate you do. How about a show on the reduction of police and the increase in crime recently here?
Why doesn't the MTA sell the 2 large UNUSED office buildings in downtown Brooklyn?
Please fix the 7 line signal failure problems!
I beg you!!!
I'm glad that cars are being replaced as they get older, but only months after they start, the electronics break down. It's rare that the newest cars show the correct destination at any one time (the N train usually shows that the next stop is City Hall when we're in midtown.)
Even New Yorkers are confused, imagine a tourist who's never riden the subway before.
The MTA has an enormous amount of money, yet there is mold growing on subway platform ceilings at Lexington and 59th St. What conclusion are we to come to besides corruption at this agency? No more money to MTA. Not a nickel.
I want clocks at every stop that tell me when the next train is coming.Why do only the hipsters in Williamsburg get this perk. Most of those people arent even from NYC. Cater to your loyal clientele that have lived in NYC all our lives, not to the passers-by.
Yeah, you can get from Harlen to Williamsburg at 2 in the morning. It'll take 3 hours, but you'll get there.
Please CLEAN the subways stations.
Why spend so much money beautifying stations (all those recently-installed murals) when they reek of urine??
When I was 19 I found the underworld vaguely romantic. Now the decrepit state the subway lies seems unbearable: the heat, the filth and stink, the falling apart of everything, the battered zombies we all become while trying to go somewhere.. a monument to the decay of infrastructure in the United States.All the PR is just a bunch of hollow excuses.
Don't worry people!!!
As soon as Barack Hussein Obama is elected President all of your problems will vanish!!!
Your mortgage will immediately be paid off!!!
You will ALWAYS have a seat on the subway!!!
There will NEVER BE ANY delays...ever!!!
yep, maps in cars are not a problem- but by the time i'm in a car i'd like to know where i'm going. I'm more bothered by maps on platforms and elsewhere in the stations- there just aren't that many, compared with systems elsewhere. I sometimes find myself needing to check a detail quickly before a train arrives, only to find myself staring at adverts, and wishing just one were another map. Mind you, i love the fact the subway is so cheap and runs all night- so its not all bad.
It is so right on about announcements - almost every time they come over the speakers there is crackling, squeaking and the volume is so loud, its as if the person speaking is eating the mic. My riding companion and I end up looking at each other incredulous, and then laughing at how ridiculous the attempt at communication was.
Can you comment on these ridiculous alarms on the emergency exits. They go off constantly at damagingly loud decibel levels. No one cares that they go off (like car alarms) so they end up useless in an actual emergency.
In the mean time I'm losing my hearing!
I don't want Brian Lehrer to forward my email to Lee Sanders. What was his direct email address? The problem with the MTA is there's no way to complain or let the upper management know what is happening at the bottom. Heavens knows they don't RIDE the subway.
Love the subway, but to echo another caller, transfers, transfers,transfers. The M is my local line and I regularly transfer for it at Myrtle Ave. from the L. Is there any coordination between the arrival of L trains and M train departures? It seems not. Also, the escalator to the M train at Myrtle Ave is nearly always broken and the elevators are disgusting. Otherwise, I love the system!
Beyond the subway system, please increase parking at the Poughkeepsie Station and all of the station between there and New York City. If you cannot park, you end up driving into New York City instead of taking the train!!! Do it soon!
i wonder why 2nd subway wouldn't stop at 79th street?
So then according to what he said, the 2nd Ave subway WILL be put on hold in the near future.
What about safety?! God forbid there should ever be a rush through those ridiculous "iron maiden" revolving gates! Locked doors between cars, no announcements, fewer patrols, etc. ad nauseam. Way to go! But I'm sure there are no more threats to our safety, so don't worry about it.
Please, resign and get someone from Tokyo or Montreal to run this system.
Why are doors between cars often locked now? Seems like a major problem if there's a fire or some terrorist threat.
Thanks Pataki for once again screwing the city.
Another example of MTA efficiency - "Just send Brian an email and he can forward it to me" !!
Under the rubrique of communication, is it possible to have the estimated wait for the next train posted on an electronic screen as is done in London?
Okay, here's a statement and question:Why raise fares again? They are already charging riders more by offering oddball "bonuses" on cards.
Seriously, try this little experiment. Grab a pile of discarded MTA cards at any station. Swipe them or have them read by the MTA machine (which I find works better) and about half the cards I find have SOME amount of money on them. Whether it be a nickel, $1.50 or even more.
So the plus side is if you find these cards, you can have any MTA token booth clerk combine the values onto one card. But the negative is can you imagine how many $$$ in unclaimed or discarded fares are out there? Especially when you factor in tourists who have no investment in understanding fare structures and just discard or keep cards with fares as a "souvenir".
And here is the question: Why are token clerks so surly when one wants to combine the value of Metrocards? And why is this basic function NOT publicized to the MTA customers? The reality is that without a clear mechanism to recover oddball fares, you are levying an additional tax on commuters. I'm positive the MTA has tons in excess fares collected and now they want to raise the fare? Give us all a break and let us use the money on our cards!
why are calling centers located in florida not new york?new york city and state needs the jobs
What about the subway musicians? You can't hear an announcement over that racket. It's not a public forum. Get them out. I really don't need paint can drumming or electric funk after a hard day at work.
I fail to understand why the rain delay the trains?!
Ask him how much of the 2nd Avenue subway monies have gone into his pocket so they can announce within the next year that the project has been put on hold again for the third time.
On a subway last week, I watched as a woman sorted through her purse throwing the unwanted trash on the car's floor. The floor around the rails in most station are full of trash. But in 10 years of living in the city I have NEVER seen anyone being fined for littering. If you start enforcing some of the regulations, you'd offset the cost of the enforcement officers, raise some money from fines, and have a much cleaner subway. I can't understand how subways in other great cities like DC, Toronto, Paris, and London can be so clean while NYC's is so dirty. Yes, I know NYC's is much larger, but that can't be the sole reason.
Hey Brian, ask why there is no 4 express in the bronx? I would move out of my expensive brooklyn apartment to a cheaper and larger one in moshuelu(sp?) or bedford park in a second if there was a quicker way to get downtown.
A BUS question:Why can't busses stop on the corner of the intersection with the connecting bus stops? As it is, many times, passengers have to dash across a busy intersection to get to the connecting bus. If the light changes and pedestrians have to wait, the connector is often missed.
The CEO of the MTA makes about $350,000 a year, for running the biggest system in the country, 50,000 employeees, 8 million customers a day. That salary is justified for the position. Currently it is operating under hundreds of millions of debt imposed by the previous political hacks who ran it. Give this administration time to deal with years of bad administration.
Who would you have on to discuss the guy thrown off the bike by a cop, Ray Kelly?!! Come on guys.
How often do you ride the subways?
If it isn't every day it's not enough!
You should take it to work in the morning and then you'll see what people are complaining about.
Cattle get better treatment!!!!
What does Sanders have to say about the signal malfunctions on the 7 line!!!
I took 3 hours to get home yesterday!
In 2005, when the MTA went on strike, I had to walk across the 59th Street bridge!!
No more! No more!
What are you making, 12 million a year?
Fix the problem!
Why do you give these people a platform to spew their lies to us. We KNOW what he's going to say and we also know WHY he's saying what he's saying it. These venues on this show are becoming banal and mundane. Is is the heat!
What is Mr. Sanfders rationale for the reluctance of the MTA to make it's books public?
I just caught the end of the interview, but what does the CEO of the MTA make?
Subway stations, including elevators and stairwells, particularly in the Midtown area (Penn Station and Times Square on the IRT 1, 2, 3 and BMT N, R, W, Q) are a disgrace to the city ... they often reek of urine and do not give a good impression of MTA services. Riders deserve better!
Julie: Just wait until all those crappy condos in Williamsburg are occupied.
8 million passengers a day! Bigger than all the other systems put together in the country. Pataki and Giuliani took hundreds of millions of dollars away from the system, stacked it with political hacks who were clueless. It's a wonder the system works at all. Now we have outstanding management who get it! Terrible problems every day, but we need deeper and broader support.
And privatization is nothing more than a gimmick. Privatize profits but always always the risk remains public.
Hopefully if the MTA gets involved in a Public Private Partnership it will work out better than it did for the London Underground, which resulted in massive profits for the private companies and an even worse service for tube travellers.
Why haven't the customer service phones been fixed...Why aren't they answered by live people?Why the default 24-hr response? Why are there different lines, why not just one central line?Why does the caller have to listen to 5 different recordings/advertisements/advisories before the caller can even get around to getting connected to the proper individual????
After 8 years, I have finally given up on the L train. While it comes every 3 minutes or something like that, it is still so crowded that I can't get on the train at Bedford Avenue. I don't see how they could come any faster which speaks to a bigger infrastructure problem that I think will continue to be a problem in the city.
peter, re: maps
On the platform, I usually just find one map in the middle of the platform. One on either side of the platform would help as well.
Re: new bus stops
I was excited to see the new stops being installed because it looked like there was a place to have an LED display for bus ETA. Sadly, I've only seen it in one place near me. There's an LED display on a bus stop in midtown near my job, but all it shows is the time and temperature. Useful, but not very valuable. I'd pay slightly more if the extra $ went towards implementing those displays.
#20, call your bank and have them stop the transaction. That is the problem with debit cards, they can get the money and it will be a fight to get it back. I only buy cards with my credit card now.
please ask Mr. Sander how he feels about an "public transit access" charge /tax to real estate holders/companies in locations with high transit accessability.
Please let Mr Sanders know that one of the biggest problems for delays is that conductors on the express & local trains cant wait 30 seconds for trains to connect which cause platforms to overcrowd instead of waiting 30 seconds for riders to make connections.
How do we get refunds/credited on debit/credit cards that were debited for cards not received?
Can we please do something to air condition, vent, or otherwise cool down these stations? It's like a sauna down there! I'm tired of walking into work sweaty. And think about how my co-workers must feel...
A "glitch" that we "never saw before"? In my experience, the machines never take credit/debit cards at the beginning of the month. I'm always forced to buy a $10 card for the first few days while everyone gets their monthly card. Maybe that's because I ride the W line.
If overcrowding is a factor in deciding which line is best, it amazes me that the L train came out on top. Try getting on at Bedford Ave any time between 7.30am and 9.30am and tell me it's not overcrowded.
It appears that accountability works to improve service on the 7 and L lines. How about extending personal accountability to other lines AND accountability to management with regards to fiscal issues?
More money to get packed in like a sardine on the 2/3 every weekday? This guy should be ashamed of himself. The first thing that should be cut is his salary, along with all the other higher-ups.
On a excellent-good-fair-poor scale, my opinion of the subway and MTA vacillates between good and fair on a regular basis (poor is reserved for the bad old days of graffiti and derailments), but out of my many gripes, I have one question. It baffles me why the G train doesn’t stop at 4th and 9th in Brooklyn. As the only Brooklyn-Queens cross-town, and a pretty horrible line in its own right, would one more stop really break the bank. I loathe taking either up to four trains or crossing into Manhattan just to visit friends or shop the outer boroughs.
Fix the 7 line!!!
People are sick of 3 hour commutes home and signal failures!!!
GET A GRIP!!
I think I'm the only one who supports a raise in the single metro card and the weekly because and only because tourists use these most often. The MTA should be doing everything to gauge these customers as much as possible because they use the system and pay nothing for it. Not to mention they are mostly from Europe and can afford it.
Do not raise the monthly because these are the working New Yorkers.
Finally you MUST raise the price of advertising to an astronomical rate so companies are paying top dollar to communicate with a captive audience of 5 million.
GTA bath: there are 2 maps in every subway car and maps on every platform. how many do you require?
We train commuters are paying more but getting less!
More people are riding trains than ever, because of the economy. But it seems the Long Island Rail Road is running trains with fewer cars. This is really frustrating because even with a 10 car train the LIRR is crowded. Now with only 8, we are often stuck standing.
Agree on communication; compared to metro systems i've used elsewhere (london, mexico city, paris) it really is a spectacularly un0user friendly system, for many of the reasons indicated above. Some things would be extremely easy to fix- just put more maps up. Put them up all over the place- thery're absolutely essentail in deciphering weekend changes on the hoof..
the skip stop experiment didn't work (remember the 9 train - it's gone now). but if the trains get behind schedule, some MTA person makes an executive decision that the train now will skip stops to make up for lost time. announcements are not made on the platform, nor are they made on the train just before the doors close. This happens all the time on the 1 line north of 42nd street, usually during evening rush. I can't tell you how many times I got home late because the next stop was many stops past my stop. calling 311 or the MTA to complain does nothing to prevent the situation from recurring. the MTA does not believe in reparations for poor service (I've asked for a refund for the trips that sent me out of my way or got me home late, and my requests were denied as "not our policy"). and now they have the audacity to recomend re-instuting skip stops as a method of saving money. puh-leez.
Agree with what's been posted, and I'll add this question: would it really cost that much to get some pressure washers and do a bit of cleaning?
The communications issues raised above are more important than the cleanliness (or lack thereof), but really, how much could that cost?
More inconsiderate non-communication: The new bus shelters (you know, the ones that are taller so they can carry more ads, but they don't protect as much from the rain?). Schedules used to be on an outside pillar, 4 panels for all to see (if there at all). Now they're a max of three panels, hidden, at knee level, in the corner, often behind a passenger.Who approves this stuff?
The current state of the subway system is bad. I get nervous that the ceiling will fall down or the walls will crumble. Underfunded public services and over funded military will keep the decay going for years.
My train was delayed last night and I took the scenic route home. Because of delays due to signal failure, I got home 3 hours after I left work when I am normally home in an hour. Thank God I had this wonderful book to read.
One more... Unlimited metrocards expire at midnight, regardless of when you bought it. Does anyone tell the unsuspecting tourists who buy it in the evening, thinking it will be good for a full week or 24 hours?
Not a nickel more till MTA comprehensively improves its COMMUNICATION.- Communicate to passengers (audibly, clearly) current train status/location. As motorists know, a traffic jam is easier on the nerves if you at least know where it ends and what caused it.- Communicate (accurately, and on the platform, not just upstairs) info about schedule/route changes- Communicate with jammed up buses to promptly restore spacing (headway), allowing almost empty bus to go, say, a mile ahead ("Discharge Only") of the other(s). Leapfrogging is useless.- Communicate unusual situations to clerks throughout system, like when tunnels are flooded. Nobody has correct advice. (Once I watched a crew had checked out the soggy 53rd St tunnel. They walked slowly back along the platform, just talking among themselves. I asked, will the tunnel be closed? They said it's closed now. Had I not asked (and shouted it to others), everyone on the platform would have been unaware for who knows how long! - Communicate with professionally written signage. EG, the Lex F station has a hand written sign saying free transfer to 4,5,6. No, it's not free. It eats your bus transfer! Even clerks do not understand this correctly.- I could go on. But I have to leave for work, allowing an extra half hour for travel... just in case.
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