Councilman Calls On Verizon To Fix Phone Lines

Monday, March 25, 2013

Almost five months after Sandy, there's still no dial tone for hundreds of people living in the Rockaways. The city councilman representing the area is warning the phone outage is a dangerous situation that must be fixed quickly.

More than four thousand people live in the Ocean Bay Apartments, and most of them have had no land line phone service, according to councilman Donovan Richards.

Richards said one elderly resident of the public housing complex waits for her niece to visit, so she can use the niece's cell phone to make important calls.

“So imagine this elderly lady has an emergency one day. Who can she call? How can she call?” Richards said.

Verizon is asking for patience, and says it will begin restoring service to much of the area by the end of the month. High-speed fiber optic cable will replace copper lines damaged by flooding.

Phone outages are not confined to the Rockaways. Sandy's floodwaters corroded copper cables in lower Manhattan, and many people there still have no service.

WNYC's outage map is crowdsourced and cannot be considered authoritative. WNYC reconfirms all outages weekly. To report a phone or internet outage to WNYC, email, and put "outage" in the subject line.


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Comments [2]


Verizon's "high speed" internet DSL is shoddy and unreliable, their "technical support" line is neither technical nor supportive.

May. 05 2013 06:13 PM

On Sept. 11, 2001, my Verizon cell phone died between the first and second tower striking (simply because Verizon's infrastructure was too weak compared to the volume, plus it happened right as Verizon workers were striking against management due to lousy working conditions.)

After Sandy the same exact thing happened. A 12 YEAR HEADS UP! If Verizon's wires are shoddy, and they are now exempt from being required to provide service to everyone along with accessible pay phones (see "Universal Access" charge still being collected and pocketed on your Verizon bill) -- can we at least get Verizon to make their service work -- especially during emergencies?

Mar. 26 2013 09:29 AM

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