Hotel Hospitality

Jacob Tomsky reveals what goes on behind the scenes of the multi-billion-dollar hotel industry. He’s worked in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel, and his book Heads in Beds is an irreverent chronicle of the highs and lows of hotel life. He also shares his insider’s advice on how to get the best service!