One in three funeral homes in the city aren’t respecting New Yorkers’ right to have pricing information available, according to a city investigation released Wednesday.
A survey of 438 funeral homes throughout the five boroughs by the city’s Department of Consumer Affairs revealed that one-third of businesses failed to comply with the law to prominently display prices on location and over the phone.
“The idea of an in person engagement, an up-selling opportunity…that’s really not what consumers ought to be subjected to in New York,” said DCA Commissioner Jonathan Mintz.
The department issued more than 300 violations – most of which were for failing to property display and provide pricing information during its recent two-month investigation.
The findings show funeral homes are complying at a slightly lower rate than following a similar study conducted two years ago.
Prior to the investigations, the DCA met with funeral trade associations and held a training session with funeral home owners to help ensure that local businesses understood consumer laws and what was expected of them.
“I'm not particularly happy about the way that the funeral homes have responded,” Mintz said.