Call almost any customer service number, and you can expect to hear at least a few bars of classical music or Lite FM before an operator picks up. On today's show, why the music you hear plays a big role in whether you hang up... or keep holding. Also: From Durban, South Africa, veteran guitarist and songwriter Syd Kitchen.
Guests:
Syd KitchenSongs to keep you Hanging
Over 70 percent of business callers are put on hold and the average person spends 60 hours a year on hold, according to industry research. That’s where on-hold music comes in to play. Today: Emily Ethridge, a reporter with Congressional Quarterly, talks about how U.S. senators and other politicians brand ...
Syd Kitchen Live
Syd Kitchen is known as the Afro-Saxon Dylan in his native South Africa. An uncompromising figure on the south African music scene since the 70s, Syd is now recording a new album in the States with Paul Simon’s “Graceland” band.
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