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Starbucks' Woes

Tuesday, July 08, 2008

On July 1, Starbucks said it would close 600 stories in the U.S. The move reflects the company’s growing economic woes as a result of a plunging stock price and penny-pinching customers. In “Tall Order” (in the July issue of Condé Nast Portfolio), David Margolick looks at whether C.E.O. Howard Schultz can save the company he founded 37 years ago.


Comments

  • [1] Liam from East Elmhurst July 08, 2008 - 12:04PM

    Well, there you go again.

    Tax breaks for wealthy corporations.

    To expand expand expand...OOPS! Economy crashes!!!

    Now, more tax breaks for them because they are losing money (never consider the poor unemployed workers-no lobby!).

    Remember, Monica, play the John Phillip Sousa louder and distract with global terrorism.

    The terrorism is that these companies like they and all the other Walmart types expand too much and this is inevitable. PUT IN PLACE TAX DIS-ENCENTIVES and hire from the unemployed they so adeptly provide with their poor business ethics.


  • [2] RC July 08, 2008 - 12:05PM

    I think one of the issues Starbucks has is that they forced everyone to make great coffee to keep up with them. I live in Queens and commute to Manhattan and very good coffee seems to be ubiquitous. Even when regular plain run of the mill delis give you a choice of several flavored coffees. Even the breakfast carts now provide good coffee. As a result, there is not as much of a need for people to go to Starbucks for good coffee.

    They clearly realize that and I am sure they have enough smart people at their company to turn it around. Most people who criticize Starbucks and their strategy would not have had the imagination to conceive of the idea of a Starbucks to begin with.

    BTW Dunkin Donuts has the better coffee and they put the milk and sugar in the coffee for you. :-)


  • [3] hjs from 11211 July 08, 2008 - 12:17PM

    haha


  • [4] markbnj from www.sos-newdeal.blogspot.com July 08, 2008 - 12:39PM

    3rd attempt to post...

    I predicted in my blog (here)

    sos-newdeal.blogspot.com/2008/04/economics-and-forthcoming-depression2.html )

    that the first casualty would actually be dunkin donuts.. see entry for info


  • [5] Liam from East Elmhurst July 08, 2008 - 12:41PM

    DITTO

    HA! HA!


  • [6] hjs from 11211 July 08, 2008 - 12:43PM

    there goes the NYC real estate market! :(


  • [7] John from New York July 08, 2008 - 12:44PM

    Good riddance! Starbucks has done to coffee what McDonald's has done to the hamburger.


  • [8] judy from NYC July 08, 2008 - 12:47PM

    The sad thing is that in Madrid they are forcing out the local coffee shops that actually serve good coffee.


  • [9] Chuck from NJ July 08, 2008 - 12:47PM

    Starbucks tastes nothing like coffee in Italy. What’s with that?


  • [10] hjs from 11211 July 08, 2008 - 12:48PM

    is starbuck coffee any good? (i don't drink coffee)


  • [11] Liam from East Elmhurst July 08, 2008 - 12:52PM

    Mule spinnings coffee with dirt!


  • [12] asdf July 08, 2008 - 12:54PM

    can't understand why there are so many starbucks in nyc when what we really need are more citibanks.

    seriously though mcds coffee is much better. dunkin even better.


  • [13] asdf July 08, 2008 - 12:54PM

    pike roast terrible -- don't go there anymore. (they only sell that now)


  • [14] Charlie Brown from The Funny Pages July 08, 2008 - 12:54PM

    So all of this happens after Starbucks bulls it's way through and knocks out the "Mom-n-Pops".

    There are now that many MORE people out of jobs and opportunities. Wonderful! Yes, let's give huge corporations more tax breaks for "development".

    Good grief!


  • [15] susy from manhattan July 08, 2008 - 12:55PM

    the stores are always dirty. the furniture in starbucks looks like it's been slept on by 10,000 hobos.

    There's always dirt, grime, coffee, and sticky stuff all over all of their stores.

    The answer is simple, you want more business... keep your shop clean!

    Starbucks' 'great' product is nothing if I can't stomach going in there to order it.


  • [16] SRD from Prospect Heights, Brooklyn July 08, 2008 - 12:55PM

    It is a shame for all of those people who will be losing their jobs (and benefits), but I am not sad about losing their coffee. I never liked starbucks, even before i knew what REAL coffee tastes like. I'm glad in a sense, because i like to support local business, with good coffee.


  • [17] CK July 08, 2008 - 12:55PM

    As an ex Starbucks partner, I worked as a shift supervisor and received tips. The reason we got tips is that we ran the stores but only made a dollar or two more than the entry level position. But the wording in the job title claims that we were agents of management. The supervisors (who are not Asst. Managers or Managers) should still get tips.

    Also, when I departed from the company I had no stock - one of the benefits I was promised when I began five years before. The stock fell below what they wanted to pay us and so I was given a handful of squat for all of my time, effort and dedication.


  • [18] Liam from East Elmhurst July 08, 2008 - 12:56PM

    Amen, brother.

    Oh, Monica, beautiful Monica, I can hear that John Phillips Sousa...let's talk patriotism!

    Right, O'Reilly?

    Who cuts their checks?

    Yeah, this guy is here to shill for a BIG TAX BREAK FOR HIS FRIEND....


  • [19] Zak from Brooklyn, NY July 08, 2008 - 01:00PM

    I appreciate the point of the guest regarding barista-ing being an actual career. It's interesting, b/c I feel like the coffee in the mom-n'-pops isn't as good as in other places because of the economics. Simply, one cannot live in NY on barista wages long enough to become really good at it. In contrast, Seattle, a much cheaper city that actually honors its baristas and pays them (relative to the market) a better wage, has better coffee.


  • [20] Ginny from Hoboken July 08, 2008 - 01:01PM

    My son is a shift supervisor at a Starbucks in Ohio. He opens (or closes) and takes the money to the bank, but other than that he does exactly the same work as everyone else, just with more responsibility. He gets $.50 more per hour and yes, shares the tips. Without the tip sharing his take-home pay would be less than his colleages.


  • [21] Riley from Manhattan July 08, 2008 - 01:09PM

    Thank you for bringing on this guest. I am a current starbucks partner and he addressed many of the issues i would have had you interviewed me. I appreciated that he covered the automatic espresso machines (I prefer the manual ones), the fact that starbucks is anti-union( abhorrent), and starbucks gossip website (one of my faves).

    P.S. Leonard, I would be honored to serve you your short coffee.


  • [22] GW from NYC July 08, 2008 - 01:09PM

    I do not mourn for Starbucks...They have been a predatory company which set up shop on the same block as existing independent coffee shops--which served far better coffee--trying to force them out of business. Then Schultz pretends to be a concerned citizen?? Please!! I go to Starbucks only when a friend wants to meet there because I do not enjoy overpriced, burned coffee served by slow, supercilious staff. In Penn Station there are two Starbucks...when there are at least three stores selling better coffee (plus three Starbucks within a block, on the street). They deserve to have to close stores...the more the better.


  • [23] hjs from 11211 July 08, 2008 - 01:09PM

    Ginny

    he should ask for a raise or get a new job.


  • [24] Leon Freilich from Park Slope July 08, 2008 - 01:16PM

    HALF-THOUGHT IN A HALF-EMPTY STARBUCKS

    Expand too much

    And you're hardly the first

    To see your balloon

    Stretch and burst.


  • [25] Conrad from New York City July 08, 2008 - 02:44PM

    Starbucks has terrible service. One random employee fills an order three customers down the line while another random employee floats by to ring up the bill, or not. Often no one bothers to charge customers and I've seen frustrated, irate customers leave without paying. No wonder they are loosing money. I go to Duncan Donuts.


  • [26] Richard from Texas July 08, 2008 - 05:34PM

    I have never cared for Starbucks coffee, so except for concern over more lost jobs, this does not sadden me a bit. The only thing I respected Starbucks for is not going union. Unions had their time and place, but they don't belong in today's economy.


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