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The Leonard Lopate Show

Netflix

Backstory: Netflix

Last month, Netflix delivered its 1 billionth DVD to a subscriber in Texas. On today’s Backstory, Andreas Kluth, the Bay Area technology correspondent for the Economist, explores the inner workings of the film rental giant.


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[1]
Posted by: Amy
March 20, 2007 - 10:35AM
Brooklyn

Has anyone tried the "watch now" feature? I watched "Andromeda Strain" last night, streaming it from Netflix. It doesn't cost extra, it's part of my current subscription. It worked great! I give it two thumbs up.

[2]
Posted by: Oswald Boole
March 20, 2007 - 01:22PM

Netflix was sued for throttling high volume users. They lost & now explicitly state in their policy that they'll limit to heavy users:

under "Allocation, Delivery and Return

of Rented DVDs" http://snipurl.com/1a6qx is:

>In determining priority for shipping and inventory allocation, we

>may utilize many different factors, including without limitation,

>the number and type of DVDs you rent through our service, the

>subscription plan you select, as well as other uses of our service

>by you. For example, if all other factors are the same, we give

>priority to those members who receive the fewest DVDs through our

>service.

That means that for someone like me, who returns my dvds the next day that bestsellers (eg. The Departed, Babel, Hollywoodland) are in my queue as being available within 30 days.

[3]
Posted by: Margaret
March 20, 2007 - 01:30PM
Brooklyn

I LOVE Netflix! The only problem I have is actually with the US Postal Service. I live in Brooklyn, which has (I've heard) one of the worst reliability records in the country. The mailboxes in my apartment building are narrow, and I've had Netflix discs broken in half, folded, then slipped inside. The USPS has also lost approx 7 discs on their way to me (which caused Netflix to freeze my account for a brief time). My favorite 'flix delivery was just the front of the envelope, with my name on it. No disc. Luckily, the disc made it's own intrepid way back to Netflix.

Has anyone else had this problem in NYC? Do you think we could convince Netflix to use cardboard sleeves? Or offer them as an upgrade? Is anyone else dying for a Netflix settop box for downloads? I am! Gizmodo blog showed a picture of this dream.

[4]
Posted by: fiamma
March 20, 2007 - 01:32PM
nyc

I've never had that problem, probably because I'm a "slow user"

[5]
Posted by: Amy
March 20, 2007 - 01:35PM
Brooklyn

Margaret!!

Yes, I have had the same problems: broken disks, missing disks... cardboard sleeves would be really great for us but cost more for them.

[6]
Posted by: Chris
March 20, 2007 - 02:03PM
Brooklyn, NY

I love Netflix too and don't know yet what we'll do once we have moved to Belgium. Hopefully there is something similar!

Streaming is certainly the future, or 'pay-per-view' I guess. While I have no (or very few) problems with the mail (even in Brooklyn), shipping digital information (i.e. DVD's) by mail seems doomed in the age of broadband internet. And that's fine with me.

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