John Henning Schumann appears in the following:
Sunday, March 30, 2014
Medicine's shift from paper to computers has been painful and expensive. But now doctors can easily write and transmit prescriptions by computer, saving money and improving the quality of care.
Saturday, January 11, 2014
Patients feel more satisfied with their care when their doctors take a minute to sit down beside them. But harried doctors often fail to remember niceties like that. All the memorization of medical school seems to crowd out common courtesy, especially for interns just starting to see patients.
Sunday, December 22, 2013
By the end of December, interns are nearing the midpoint of their first year of intense, hands-on work with patients. That's long enough for the young doctors to feel committed to their chosen career but not nearly far enough along to see the finish line.
Sunday, November 10, 2013
Unlike airlines, hospitals don't offer perks or first class upgrades to people who frequently visit the emergency room. In fact, patients like these often get worse customer service, like the apocryphal boy who cried, "Wolf!"
Wednesday, August 14, 2013
Some primary care doctors feel a bit like airline ticket agents. Seeing patients is like trying to find seats for passengers on an oversold airplane. Someone's going to leave the office unhappy, and the computer work never seems to stop.
Friday, May 10, 2013
A company that got its start assessing the risks of ocean-going vessels now checks U.S. hospitals for quality. Known as DNV, the firm is bringing competition to an area of health care that obsesses insiders yet is little known by patients.