John Henning Schumann appears in the following:
Sunday, November 10, 2013
Unlike airlines, hospitals don't offer perks or first class upgrades to people who frequently visit the emergency room. In fact, patients like these often get worse customer service, like the apocryphal boy who cried, "Wolf!"
Wednesday, August 14, 2013
Some primary care doctors feel a bit like airline ticket agents. Seeing patients is like trying to find seats for passengers on an oversold airplane. Someone's going to leave the office unhappy, and the computer work never seems to stop.
Friday, May 10, 2013
A company that got its start assessing the risks of ocean-going vessels now checks U.S. hospitals for quality. Known as DNV, the firm is bringing competition to an area of health care that obsesses insiders yet is little known by patients.