The boom in the hotel business in the U.S. right now is in low cost suite hotels that offer a free buffet breakfast and no restaurant on the premises. If you want food delivered, the front desk will be happy to give you a list of pizza places in the neighborhood. The Grand Hotel days have been over for a while, and now one of the holdouts is calling it quits on room service. The Hilton Hotel in Midtown Manhattan is cancelling its room service.
Jacob Tomsky reveals what goes on behind the scenes of the multi-billion-dollar hotel industry. He’s worked in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel, and his book Heads in Beds is an irreverent chronicle of the highs and lows of hotel life. He also shares his insider’s advice on how to get the best service!