Emily Yellin appears in the following:
Customer Service
Friday, March 27, 2009
Emily Yellin writes about the good, the bad and the fully automated in her new book Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives (Free Press, 2009).
Please Press One
Friday, March 27, 2009
Americans make more than 43 billion customer service calls each year. To find out what’s really going on at the other end of the line, Emily Yellin, author of the new book, Your Call Is (Not That) Important to Us, traveled the world to investigate the multi-billion dollar customer ...
