News

NEW YORK, NY April 14, 2005 —The President of the New York City Transit Authority said his agency is trying to improve service delays, which went up by 12 percent last year.

TA President Lawrence Reuter said the agency is doing more to clean up trash, and will try to combine more rebuilding work to minimize delays. It will also experiment with sending out emails to riders about planned disruptions on weekends.

The changes were ordered by the chairman of the Metropolitan Transportation Authority. The Straphangers Campaign called them a good start. But the group's attorney, Gene Russianoff, said riders need emails about real-time disruptions as well.

He also said the TA should change the way it calculates on-time performance to reflect delays riders experience along the way, instead of measuring whether a train arrives at the end of its route within five minutes of schedule.